Delivery and returns –
Delivery
Teah-Wilson aims to dispatch all orders within 3 working days subject to availability.
Deliveries within the United Kingdom will be sent by Royal Mail Special Delivery for which we charge a flat fee of £6. This service provides insurance cover for your items while in transit and guarantees delivery the day after despatch. Please note that a signature will be required upon receipt. We will deliver the goods to the address you gave us when ordering, unless instructed otherwise.
Overseas deliveries will incur a standard delivery charge of £15 postage and packing and the customer will be responsible for all duties and taxes. Goods will be sent by Royal Mail ‘International Signed For’ or ‘Air Sure’ which provides cover for goods up to £500.
Returns and Exchanges
If for any reason you’re not satisfied with your purchase, you can return or exchange your goods, provided that you notify us before the end of the seventh working day from the date you received the goods.
We will then exchange the goods or refund the cost, but not the original delivery charge.
To return an item you’ll need a Return Authorisation Number. This can be obtained by emailing info_teah-wilson.com within 7 days of receipt of the order, stating your order number and the reason for return. We simply ask that the jewellery is returned, unworn and undamaged, complete with the original packaging.
These terms apply only to products normally offered on the website and not to commissioned pieces or special orders. Also:
• For reasons of health and hygiene, earrings for pierced ears cannot be exchanged or refunded under any circumstances.
Once you’ve let us know that you’re cancelling your order, any amount debited from your credit card will be credited to your account as soon as possible after the return of the goods, provided that the goods are returned to us in their original condition.
For returns, please pack the item safely and write the returns authorisation number and address given on the outside of the package.
We recommend that you use a recorded and insured delivery service (Royal Mail Special Delivery) as you are responsible for the item until it reaches us. We cannot refund postage charges unless an item is faulty, nor will we refund any sales tax or duties payable on orders outside of the EU. Neither will we accept responsibility for items lost or stolen in transit.
